Packaged Telecom Services a Tangle of Trouble?
Lori Mabry thought she was getting a good deal by putting all of her home communications needs in the hands of one company.
Two years ago, the Lanham resident turned to AT&T for a package of services including local and long-distance phone and high-speed Internet, saving at least $50 and the hassle of writing three checks. But when she tried to replace the Internet component of her package with another company, the whole deal fell apart, and Mabry wound up disgruntled.
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—Washington Post |
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